FAQ
How do I cancel a refund?
Refunds cannot be cancelled. Once the order is refunded, the payment is sent to the customer through the payment processor. There is no way to reclaim funds once they have been refunded.
Can I refund the customer using store credit?
No, at this time refunding to store credit is not possible as Shopify gift cards and Shopify POS are not compatible with subscription.
Can a new payment method be added and the refund deposited to the new account?
No, as per Shopify, refunds can only be sent to the original payment method.
If the customer no longer has access to that payment method, they will need to contact their bank or agency for the original payment method to claim the funds once the refund is processed.